The Combo Plan is the most popular, bundling coverage for 21 major systems and appliances. Employees at the service desk are very patient and helpful.” — Eileen L. on 7/23/2019, “The appliances are a joke! Problem was taking 5 or 6 cycles to properly dry a load. I have been waiting for the part now for 1 month. Customers can also customize their service call fees with American Home Shield. At WHAT point does patience wear out? ..View less, I opened a claim on my 2 year old dryer on June 15, 2020. Bought a $4,700 refrigerator from Home Depot and, trusting their name in the market, I bough the extended warranty. A Home Depot appliance warranty will not front the cost of repair or replacements if a problem is caused by a factor it excludes. The company also recycled over ten million pounds of rechargeable batteries and was the title sponsor of the 2019 Greenbuild International Expo and Conference. video for Roofing Innovations | 2020 Farmhouse in Fairfield County, How to Safely Hang Outdoor Christmas Lights. After being transferred several times, finally someone was able to tell me that there is no part for the body of the refrigerator. A few years ago we purchased a beautiful french door LG refrigerator from Home Depot. Typical of most warranty plans, some exclusions include a defect developing from abuse, misuse, or from using the appliance outside of a manufacturer’s instructions. To obtain a Home Depot warranty, consumers must purchase protection when they buy an appliance or within 90 days of their purchase. This is a scam. The retailer was named a climate action leader by the CDP as they continued to promote a circular economy and harness solar energy. Its a shame. To streamline the process of making a claim and receiving service, ensure your appliances and protection plan are registered. Get the latest This Old House news, trusted tips, tricks, and DIY Smarts projects from our experts–straight to your inbox. We maintain complete transparency with the readers on our website. The dishwasher went out 7 weeks ago and still isn't fixed due to back ordered/malfunctioning parts. ITS A PATHETIC THIRD PARTY THEY USE My tenant should not have been told to take the unit apart in the first place. DONT EVER USE HOME DEPOT OR WARRANTY American Home Shield is also known for its quick and efficient claims process. I would say 8 weeks is a pretty good time to lose all patience and faith this dryer will ever be repaired or replaced. It has now been a year with the same problem on my Samsung washer. Home depot arranged a serviceman to repair. The cost of a Home Depot protection plan depends on the value of the appliance you purchased and the length of a contract. They will never help you or get back to you. I was almost in tears. Net sales rose to $26.3 billion, a 5.1% increase year over year, and … Here’s a look at extended protection plans from three nationwide stores that sell appliances, and what they have to offer. I needed service for my icemaker on my LG Refrigerator. Sandy Effren and Karen Berkemeyer take you behind the design of the Wood-Mode custom cabinetry at the 2020 Farmhouse in Fairfield County. ..View less, I cannot believe the debacle that was my attempt to get service on a Whirlpool apartment-size washer/dryer stack, which I purchased for a rental unit along with a 4-year extended warranty through Home Depot. I would rate this zero stars if I could. This is September and we’ve been dealing with this LG refrigerator since July with no resolution, Like just about everyone else on this site, Id give a zero star rating if I could. If a refrigerator or freezer breaks down, and the cause is under warranty, policyholders are eligible for up to $300 per incident. the protection plan is a waste of money and I will never buy anything from home depot again. While the extended warranty for non-major appliances offers adequate protection, Home Depot will use its discretion to determine if replacements are required. Custom Cabinetry: Details Make the Difference. my washer broke down. The freezer doesn't freeze and if you turn up temperature,The food in refrigerator doesn't get cold. Since documented proof is required, be thorough in your proof of loss by providing pictures, dated receipts from the store, and a confirmation letter from the responding technician. Some wait on hold but not outrage ..Read Full Review, Like just about everyone else on this site, Id give a zero star rating if I could. If they can't fix it then they ..Read Full Review, I bought a 5 year Home Depot warranty for a Kitchen Aid dishwasher in 2017. So Home Depot keeps letting Asurion rip you off. I will never buy a single thing From HD again. NEVER buy appliances from Home Depot, use your local appliance company! 224 USERS REQUESTED A QUOTE FROM YOUR AREA IN THE PAST 24 HOURS. My experience with first-level Asurion support has been acceptable. That was two weeks ago, I bought a washer and dryer from home depot 4 years ago along with a 5 year warranty . Do not bother purchasing the extended warranty as they will not fix their faulty appliances.” — Tara S. on 3/12/2020. I walk into other stores supposedly equal to The Home Depot and cannot find anyone to help me. Extended Warranties in the Realm of Home Improvement We value extended warranties. One day the parts are no available, then they were delivered to the wrong location, then the fault is whilrpool's, then is Covid 19, then someone is giong to call me back but none does. If you go back to the store where you purchased the appliance and ask for help they will only refer you back to the 3rd party service companies. Home depot arranged a serviceman to repair. They say history repeats itself—and when it comes to paint colors, we say that’s a good thing. I would pay double for the warranty if they would fix it within a week. Fix: With most plans in the 10 percent range of the total price (depending on warranty length), they're not offensive, per se. A few days ago, the caster attached to the body of the refrigerator that enables the glide and serve drawer to slide and glide split from the body of the refrigera ..Read Full Review, I bought an LG French Door refrigerator from Home Deport on June 6th, 2017. the protection plan is a waste of money and I will never buy anything from home depot again. ..View less, Ready to share your home warranty experience with Home Depot Home Protection Plans? When deciding if we wanted to purchase the extended warranty, we asked the salesman specifically if the warranty would cover the refrigerator doors. Twice I was told by Asurion that service was scheduled for a certain date; called the repair company to confirm and found that they scheduled it for a later date. they keep transferring you to one of there useless supervisors. The Home Depot works with insurance provider, Asurion, to provide an extended warranty on appliances sold from the store after factory coverage expires. To compare expenses for a three-year plan, the $700–$999 option is $105, and the more expensive scale costs $155. A Home Depot warranty offers various tiers of protection and coverage will depend on how much your appliance costs. the protection plan is a waste of money and I will never buy anything from home depot again. Their phone system hung up on us multiple times a day trying to get things sorted out. Ultimately, this policy helps alleviate issues with availability as, sometimes, products shown as readily accessible are stocked but inventory levels cannot be guaranteed. If they can't fix it then they punt your claim back to Asurion for a buy out. Still waiting.... Now Im on hold for a supervisor and was told the waits are about 1-1/2 hours today. The first repair company came out 3 times over the course of 4 weeks and were unable to repair the dryer. You have the option of $75, $100, and $125, and your monthly rate will be higher or lower depending on what you choose. video for Custom Cabinetry: Details Make the Difference. After giving my lengthy information about my washer 2 times I was then disconnected. How do I cancel or return my Home Depot Protection Plan? First call not satisfying which lead to second call going up the supervisor ladder. Has Asurion (and by extension Home Depot) stopped to wonder why so many people are requesting supervisors? With just one policy, you can cover 10 different appliances at once. “I appreciate the quick response from customer service that I received after I submitted my complaint. Again waiting on hold for the supervisor more than 6 minute hold time ******** said. I called the Home Depot and was referred to their insurance department. I put a claim and Asurion send a technician to my h ..Read Full Review, Bought a $4,700 refrigerator from Home Depot and, trusting their name in the market, I bough the extended warranty. This review is from 5-Year Standard Geek Squad Protection I purchased a $2200 GE refrigerator in April of 2019. I have been waiting for the part now for 1 month. I bought an LG French Door refrigerator from Home Deport on June 6th, 2017. In some instances with other warranty plans the refrigerator is picked up. This card isn’t for earning rewards or getting benefits. I called home depot protection plan and they sent out out a repair man. Please, please beware. I JUST LOST MY HUSBAND TO ALS IN JULY I would rather not have a warranty than to ever willingly and knowingly choose an Asurion warranty again. I really want my $200 back! I kept being told it would be fixed in two days. She gathered the details of all the repairs over the five years. Anyway, my Ice Breaker broke and the freezer handle came loose. The company claims to respond to service requests within 24 hours 98% of the time. Per its terms and conditions, if a manufacturer warranty guarantee is absent, protection begins immediately following the expiration date of the retailer’s in-store return policy. All rights reserved. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users. If I had known it was this much of a hassle and this long of a wait coupled with the sheer incompetence to get this dryer repaired, I would have declined this warranty and just took my chances. They include a 3 year and a 5 year warranty that is packaged with wear and tear, power surge protection, no lemon policies, preventative maintenance, laundry service. There is no deductible or service fee after claiming an issue or receiving service and transfer fees are waived if you decide to sell your home. Optional add-ons are available for different areas in the home and are offered with individual fees and terms. On that call I requested to speak to their supervisor. So Home Depot keeps letting Asurion rip you off. second call store Mgr.,he pulled paper work and said will take care of it.Warranty is indicated on receipt. Beyond those numbers, the customer satisfaction rating for Home Depot Protection Plans as a whole is 4.5 stars. If you purchase a warranty, consider using an AMEX and then dispute the charge if you have no resolution and turn it over to the credit card fraud department. I have been trying for weeks. Rooted in tradition, historical colors still look fresh in a wide range of settings. Given my experience with this home depot warranty plan with asurion I give a rating of 5 star. Never buy a appliance from Home Depot. By the way, the company Home Depot uses as their third part extended warranty is called Asurion. (Note: Since some stores base the cost of an extended protection plan on the price of the appliance, I used the same refrigerator for all three examples.) APPLIANCE REPAIR WILL COME OUT AND. The ice maker frequently froze up. Copyright © 2020 This Old House Ventures, LLC. Roofing Innovations | 2020 Farmhouse in Fairfield County. The dishwasher went out 7 weeks ago and still isn't fixed due to back ordered/malfunctioning parts. Provide yourself a safety net for the products you rely on most. HE WALKED OUT JAMMED MY MACHINE In this review, we’ll discuss Home Depot extended warranty coverage and pricing, and help you decide if this is the best home warranty option for you and your home. I was told they would send another company to confirm the dryer was not repaired and then replace it. I called yesterday to get service and was told I would be transferred to the tech department to see if it could be troubleshot over the phone before setting up a tech to come out. Ive reached out to the ****** ****** ***** (for what its worth) but will not be buying any more appliances from Home Depot because they only offer Asurion as a extended warranty option. A call to asurion telling them the refrigerator was a lemon. DON'T WASTE YOUR MONEY. That's why The Home Depot offers the Extended Protection Plan, with up to 4 years additional complete coverage for your appliance. Some wait on hold but not outrageous. We bought a Whirlpool refrigerator with a bottom freezer. In most cases, rather than replacing equipment, the company will provide policyholders with a gift card or check for the original purchase price. After a year, when the fridge was no longer cooling, Think twice before buying an extended warranty from Asurion (Home Depot)! The Home Depot warranty covers the following major appliances: Coverage included on these significant appliances is subject to certain terms but will remain in effect depending on the length of protection purchased, either three or five years. Over two months have gone by and there is no hope. ..View less, I bought a 5 year Home Depot warranty for a Kitchen Aid dishwasher in 2017. Coverage is only available for new appliances bought in the past 30 days. my washer broke down. Certain shades endure for decades, even centuries, because they work so well with a variety of styles and spaces. ..View less. I will never buy another extended warranty from these people, and have asked for a refund of the warranty purchase price. The service plan is a bigger joke. https://asurion.pissedconsumer.com/asurion-protection-plan-6067/RT-C.html When you close the refrigerator the freezer door opens. I purchased through Home Depot a Samsung washer and dryer and the extended warranty protection plan. In this DIY Smarts, This Old House Master Electrician Heath Eastman helps a homeowner safely install a variety of Christmas lights. 5-Year Major Appliance Extended Protection Plan ($0 - $199.99) Item # 731581 Model # XXXXXXXXXX Keep It Running Reward: Get 50% back on the items that keep it running, like water filters, water lines & hoses, rinse aids, cooktop cleaners, coil/lint brushes, washer fresheners, and more! In addition, my grandson's insulin froze and cannot be used. If I wait 8 hrs and no one shows up or they need order a part,and need wait another week I am filing complaint corporate office.Going on week three now..They have done everything in their power to avoid fixing this problem.Dont buy a warranty! By finely combing through honest Lowe’s Extended Warranty reviews from consumers, HomeWarrantyReviews.com lists out the best of the best in home warranty services, all at your disposal. Includes failure due to normal wear and tear 4. Repair company then rescheduled service twice. Because of this, buyers must consider whether the three-year protection plan will be sufficient or if a five-year guarantee is of more value. I was told they would send another company to confirm the dryer was not repaired and then replace it. Our dishwasher showed a leak error after 2 years. HUH? First you wait forever for them to come on the line, then they put you though hell. At The Home Depot there are usually two or three associates who will stop and ask me if I need help. ..View less, If I could give it a zero I would. It’s not ideal for total-home coverage that protects a variety of home systems and appliances. For the price of one service call, the Extended Protection Plan covers any repairs for your appliance may need. According to Home Depot, protection for equipment that costs between $700–$999 for five years is offered for $160. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond. Unknownst to me my tenant disassembled the unit anyway. The extended warranty is a gimmick and waste time and money. The cost of a Home Depot protection plan depends on the value of the appliance you purchased and the length of a contract. Well imagine my surprise when they sent a 2nd company out to repair the dryer. Home Depot Extended Warranty Review (2020), Historical Paint Colors Making a Comeback. Keep in mind, the benefit is only available up to 60 days after a service agreement expires. I was told needed provide grocery receipts to cover spoiled food. Once a policy expires, options to renew the service for an additional extended warranty are typically unavailable. The support for the warranty service is unhelpful and have NO knowledge of what good customer service is but that is obvious from all the other review. Here are a few highlights from the Home Depot extended warranty sample contract. I bought a washer and dryer from home depot 4 years ago along with a 5 year warranty . ..View less. A call to asurion telling them the refrigerator was a lemon. This extended warranty payment is due at the time of an appliance purchase, or within 90 days of the receipt date. For a free quote from American Home Shield, call 844-529-9298 or fill out an online form with your zip code. Because of all of the moving parts involved, we decided to go ahead and purchase the 4-year Home Depot Protection Plan.. Home Depot should be ashamed of allowing a company like this one to cheat their trusting customers. ..LIKE HIM Anyway, my Ice Breaker broke and the freezer handle came loose. my washer broke down. To share feedback or ask a question about this article, send a note to our Reviews team at firstname.lastname@example.org. I was in Sacramento and no one called to make an appt. I JUST LOST MY HUSBAND TO ALS IN JULY My dryer's heater stopped functioning November 2nd … Look them up on line before you purchase, there are many accusations of fraud. She suggested I would receive a positive outcome. They gave us the run for weeks about getting our refrigerator fixed, we ended up getting it fixed ourselves. The rep could not of been ruder. They directed me to call LG which I did and they informed me that since the 1 year initial warranty had expired, I could buy a part from the LG Parts Department. IT Within 30 days, please bring your receipt to the store where you purchased your plan. Best Buy Geek Squad Protection Plan. This is very disappointing. The last contact I made regarding a claim I was off and on hold for nearly an hour with customer service. I called home depot protection plan and they sent out out a repair man. Then got a text receipt does not show warranty purchased and I was declined. The Home Depot has been a Better Business Bureau (BBB)-accredited business since 1989 and holds an impressive A rating with the BBB. I spent $3,000 on a refrigerator plus $250 in extending the warranty only to find out that after 3 years, I have a refrigerator with a hole and that neither Home Depot nor LG can fix it. Yet the appliance manufactures only offer a 1 year warranty. Here are a few add-on protections that can be tacked onto your Home Depot extended warranty: Studying the fine print of an extended warranty agreement can help you understand your coverage and the expectations of a provider. After you purchase your Home Depot Protection Plan, a separate confirmation email will be sent to you. It was a sustainable year at The Home Depot. MY HUSBAND DIED FOR A There is nothing broken, only a tiny piece under the springs, crearly from usage, but no, they said there was damage to the door, which is a LIE. This company is now on their 3rd visit and the dryer is still ..Read Full Review, I opened a claim on my 2 year old dryer on June 15, 2020. Home Depot protection plan owners can submit a claim by filing it online through Asurion or calling 844-529-2701. WILL PAY FOR A DECENT HUMAN TO COME OUT I WILL NEVER SET FOOT IN HOME DEPOT AS ..Read Full Review, DONT EVER USE HOME DEPOT OR WARRANTY Asurion has sent people here 4 times and ca ..Read Full Review, I cannot believe the Home Depot in Three Michigan would sell you a warranty plan through Asurion. Once a request is accepted, the company store dispatches a technician from its network of service experts, all of whom have undergone a background check. Through HD the warranties are priced based on the price of the appliances. After all the reviews I have read on this web site shows the warranty sucks but they keep selling it. Homeowners can choose from three protection plans: the Systems Plan, Appliances Plan, and Combo Plan. They told me that parts are sometimes covered 50% and that after I purchased the part from LG I could e-mail the receipt to Asurion (which handles their Insurance claims) for possible consideration. Throughout this process of filing a claim I was never confident of a successful outcome. 2 teenage guys from Asurion came to check out the unit. However, this does not affect a company's rankings. The Home Depot extended warranty rewards homeowners for proving they are involved in this routine by offering 50% off discounts on supplies like: Since this credit offer is available as a rebate, you must pay full price in-store or online and provide a receipt to Asurion with the purchased products shown. We hold and rank home warranty companies all based on Lowe’s Protection Plan review by actual consumers alongside the use of the world famous Bayes Algorithm. Home Depot should be ashamed of selling you this warranty knowing that Asurion will not repair it right our replace it. It's important to know these warranties are outsourced to 3rd party companies and THERE IS NO TIME LIMIT to fix an appliance. Had I called him in the first place, the problem would have been resolved in a few days; instead 3 weeks were wasted trying to get warranty service. I don't keep receipts,no reason to. Polite agents. Or a five-year guarantee is of more value they punt your claim back to Asurion telling the... $ 500 exists for the body of the manufacturer 's warranty 2 ( ). Of 2019 a five-year guarantee is of more value reviews are for the best protection for equipment costs..., been on the market ’ s a look at why the Home Depot protection plan $ 2000-9999.99 service in! To get things sorted out, it doesnt extend to their supervisor includes accident protection i called Home... Home systems and appliances provides good customer service but in this case, it doesnt extend to their.! Phone on hold and my refrigerator is picked up is only available to..., we ended up getting it fixed ourselves be sent to the Home and are offered a... 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My icemaker on my LG refrigerator on this web site shows the warranty purchase price or a five-year is. That control the temperature and timer are also malfunctioning freezer door opens outsourced to party! Covers 100 % of the Home Depot will use its discretion to determine if replacements required!, it doesnt extend to their supervisor replacements if a problem on way... System hung up on us multiple times a day trying to get a straight answer you one. In Fairfield County, how to Safely Hang Outdoor Christmas Lights one,.